In candidate driven markets, hiring managers are the sellers
For years the recruitment process has been powered by companies in the happy position of being in the driving seat. Today, things have changed in a candidate driven market. In a supply driven market, companies posted ads, shortlisted some candidates, put them through rigorous interviews and not always necessary testing processes. This could take up to 40 hours of a candidate’s time as they jumped through the required corporate hoops.
The hiring manager would make a decision followed up by an offer. A salary would be negotiated, not always to the candidates expectations and they would start their job in due course. Unsuccessful candidates may or may not hear back depending on the company, even with automated systems. Feedback was frequently difficult to obtain. In a buyer’s market, hiring managers didn’t pay that much attention. They didn’t need to.
Now they do.
The boot is on the other foot. Hiring managers, more than ever, are the new “sellers” in the recruitment process. It was of course always there to some degree, but now it has intensified.
Candidate driven market
A candidate driven market means that for companies the competition to attract top talent has heated up. A period of high employment, or today in a period characterised by the “Great Resignation” means a supply driven market is giving us a role reversal. Candidates of every calibre are able to move easily between jobs. Top talent is so much in so demand they don’t even bother to respond to contact. Some have switched off all notifications including access to LinkedIn InMail. In the days of GDPR this is frequently one of the few ways of reaching any potential candidate.
Those who do engage could be involved in multiple processes and take their time to pick the best offer. This is now known as “benching.” Some candidates let organisations know, but others simply disappear and “ghost.” Tinder for talent is real! Colleagues report candidates even failing to appear on the assigned starting day. Others leave very quickly, a few weeks into their contracts. Clearly this a breach of legal obligations, but most organisations aren’t going to go to the expense of taking formal action, especially for lower level employees.
The importance of Employer Branding
Research from LinkedIn suggests that 75% of applicants now consider an employer’s brand before considering making a job application. 33% pay particular attention to the company’s career page (JobVite.)
Organizations are spending more time and efforts investing in building employer branding strategies to reflect their vision, values, and culture, going beyond basic compensation and benefits to appeal to their target market. There is a growing trend for candidates to also factor in social responsibility and sustainability commitments in addition to a company’s business and workplace culture and environment.
Employer branding is more critical than ever to create an appealing picture that will draw candidates in.
Hiring managers as sellers
Hiring managers are no longer the “buyers” in the recruitment process, but the “sellers.” Many have to change their mindsets and get up to speed in their new role. For a number this is not coming easily. Sure, the recruitment process has always been about sales, especially for highly sought-after skills, or for executive level roles. For the rest of the market, a soft sales approach had always worked well, but now the tempo has increased. The interview has become pitch time.
Everyone involved in the process is now part of a candidate service initiative, where they need to treat candidates like clients or customers. In the past, some organisations typically asked receptionists and everyone involved in the process to rate their interaction with an applicant.
Today, candidates are not only noting how they are treated, they might even share their experience on Glassdoor. A candidate who has a good experience is twice as likely to recommend that company as a potential employer, as well as becoming a customer of that brand’s products, even if they don’t get hired.
The notion of spending time speaking to a passive candidate is a foreign concept to many companies. “Well, they are either interested or they are not” we hear them say and reply heavily on job boards. The answer is that yes, they could be interested, but it is up to the hiring manager to convince them. The balance has shifted in the selection process. This is especially true today when the the great resignation is also about intention. This means that the pool of passive candidates is higher than it ever has been.
Any interview should always have been a two-way street, but in reality it was oftentimes about the candidate convincing the hiring panel of their suitability. “Tell us why you want to work here” was the lead question. Now, in a candidate driven market, it’s the interviewers who have to pull out all the stops.
“Why should I join you?” an interviewee may ask.
Some organisations are struggling with the change. They are still posting long impossible job ads, taking their time to communicate, asking candidates for multiple interviews and to attend time-consuming assessment days. The conversion rate for job seeker to firm applicant is at an all time low, except where organisations have top employer brands. If your organisation’s reputation is not great or visible then you will suffer.
If you don’t know how you are doing – ask. You can put feedback pop ups on your site and send out a pulse at the end to all candidates who engaged in your process. It’s important to know where your pain points and to know what you are doing well so you can repeat.
5 tips to recruit in a candidate driven market
1. Extend your reach
Try extending the reach of your search for talent away from your old tried and tested ways. Experiment with new channels and company referral schemes. Make this an ongoing process to ensure you have diverse talent always coming through your pipeline. Don’t search only against specific openings as today candidates spend up to two months gathering information before they decide where they want to apply for a job opening. Studies show that candidates may have as many as 7-15 touch points with your organisation before they are converted to a prospect.
2. Make your job postings real
Frequently job postings are an inflated list of impossible skills and experience. Stick to key competences and offer to train and develop candidates who may fall short. Monitor your language to make it inclusive. Hire for potential, not just experience. Use storytelling to engage people whether by video, audio links or posts. Use any channel that will help make your employer brand more appealing to your target market. This is vital targeting younger demographics.
3. Make your processes user-friendly and as short as possible
Many candidates give up with the process if it is complex and takes too long. Tell candidates how long it is going to take in advance, as three-quarters of jobs seekers will want to know. Test your career site yourself and get a feeling for the candidate experience. What is it like to be them? Apply for one of our own jobs…. from a phone. How easy is it? Do you ask for a CV and then to fill out your inhouse template? If you do .. stop! Now.
4. Prompt communication is vital
Rapid turnaround on communication is important with over two-thirds of candidates losing interest if they don’t hear something within 10 working days. I recommend to clients, five days as the optimal communication time, even if it’s to say it’s no news. No news is your bad news.
Communicate your benefits. Most candidate are not that interested in a Friday bar or free fruit on a Monday. They are looking for flex and today some sort of remote option. If you are stuck in the old ways you will pay the price eventually.
5. Harness technology
Speed up the process time by tapping into tech. Use bots on your career sites to answer basic screening questions. At a recent conference a show of hands showed a majority would prefer to engage quickly with a chat bot than wait to speak to a person. You can also offer a call option via the chat. Use automated interviews for screening basic knowledge and skill questions.
Swings and roundabouts
But candidates need to be careful too. Recruitment is closely tied to economic cycles and there are always downturns. There will be a point, maybe soon, when we return to a demand driven market and we will see organisations back in the driving seat.
It’s always best not to close doors.
Need help finding the best candidates for your company – get in touch
Updated September 2021