Category Archives: Communication skills

handwritten thank you letters

Reasons to rethink handwritten thank you letters

I regularly observe career coaches and recruiters encouraging candidates to send handwritten thank you letters to their interviewers. I have even seen hiring managers say that receipt of a thank you note is part of their decision making process and they judge candidates negatively for failing to comply. In some cases they even cut candidates…

Continue Reading »

water cooler moments

The dangers of online water cooler moments

The phrase “water cooler moments” is used as a short-cut, catch-all phrase to represent the casual camaraderie we look for in our workplaces. These are characterised by serendipitous  feel-good banter, and more personal types of casual discussions around daily news, Size matters Usually a water cooler group would be limited to small number of colleagues…

Continue Reading »

voice bias

Blind interviews and voice bias

How much attention do you pay to voice when you think of a leader or when you hear a speaker?  I cut my teeth on old school telephone interviewing so can confirm that voice  definitely plays a role in the assessment of someone. Voices are an integral part of our identity and we can all…

Continue Reading »

office-less workplace

Personal branding in an “office-less” workplace

Navigating office politics and making sure you are visible for the right reasons, to the right people has always been a challenge.  But the difficulties have been heightened as we are all working remotely more and travel and meeting restrictions are in force. The notion of intrapreneurship has shifted in the office-less workplace. It is…

Continue Reading »

reject candidates

9 reasons to reject candidates after an interview

Many recruiters and hiring managers are plagued by skill set shortages, both hard and soft skills. There is a very strong temptation to compromise to fill an open assignment rather than reject candidates that “will do.”. But very often the wrong hiring decision can be more expensive than keeping the vacancy open and continuing with the interview…

Continue Reading »

political correctness

When did political correctness become incorrect?

And when did respect become political correctness? Have you ever noticed how people apologise for political correctness or pour scorn on it as somehow  it’s something we have to justify. We frequently hear sentences starting with “I know this is politically incorrect but…..”  They then go on to say something mildly or even extremely offensive.…

Continue Reading »

toxic talk and anger

Toxic Talk, LinkedIn and the Anger Iceberg

Toxic talk is prevalent but has now reached LinkedIn For some years Academics have becoming increasingly concerned about the potential fallout from “uncivil discourse.”  So called “toxic talk” can end up polarizing opinion “when individuals rather than issues are attacked” (Stryker, Conway, & Danielson, 2014). The concerns over incivility extend to the online information environment, where “nasty comments can…

Continue Reading »

Do you practise conversation hygiene?

I was introduced to this expression “conversation hygiene” by someone who is not a first language English speaker. Once I heard the words, they stuck in my head and I realised how perfect they were to describe many of the situations we all see and hear on a daily basis. Some of us don’t practise…

Continue Reading »

How to cultivate gravitas

You can cultivate gravitas with inside out work Many think it is not is possible to cultivate gravitas, central to executive presence, that elusive quality said to contribute by 25% towards career success.  It can be acquired by anyone, at any age. It’s about presenting your best self, all the time, even when you may not be prepared. Gravitas and…

Continue Reading »

The unknown impact of Learned Deafness

Yesterday I sent out this tweet about learned deafness, although I didn’t know that was what it was called at the time. I just thought it was complete madness. Lady did not hear people yelling at her to watch out as window cleaner dropped bucket. Why? Headphones. Now injured. #dangerous Have you heard of learned deafness? I…

Continue Reading »